How is my order prepared?
Once your order has been validated, our order processors print your delivery order and then prepare the products you have chosen.
We have the entire stock in our warehouse, which is why the delivery process starts the same day for an order placed before 1 pm or the next day for an order placed after 1 pm.
Where is my order prepared?
Your order is prepared in our warehouse at 34 rue de l'église, 3636 Kayl, LUXEMBOURG.
La Poste (France), Chronopost, P & T Luxembourg, DPD and DHL move directly to pick up our parcels for integration into the distribution network on the same day and without extra time limit.
How long does it take to prepare my order after the payment?
Your order is prepared the same day if you place an order before 1 pm (excluding luxemburgish weekends and holidays) and the next morning if you order after 1 pm (excluding luxemburgish weekends and holidays).
Which kind of packages do you use to package my order?
Each item is packaged individually in the parcel.
Regarding the final packaging (parcel) we use thick bags or cardboard boxes.